{ "id": 1874, "date": "2018-08-31T05:00:00", "date_gmt": "2018-08-31T05:00:00", "guid": { "rendered": "https:\/\/texpts.confluentclinics.com\/blog\/put-us-to-the-test\/" }, "modified": "2022-12-07T20:25:32", "modified_gmt": "2022-12-07T20:25:32", "slug": "put-us-to-the-test", "status": "publish", "type": "post", "link": "https:\/\/texpts.com\/es\/blog\/put-us-to-the-test\/", "title": { "rendered": "P\u00f3nganos a prueba" }, "content": { "rendered": "

Ya sea que est\u00e9 buscando un proveedor de atenci\u00f3n m\u00e9dica, un hotel para vacacionar o un nuevo lugar para ir a cenar, quiere saber que est\u00e1 eligiendo la mejor opci\u00f3n. Todos estamos demasiado ocupados para perder el tiempo, \u00bfverdad?<\/p>\n

Si est\u00e1 buscando un buen restaurante, puede consultar OpenTable para obtener rese\u00f1as y TripAdvisor lo tiene cubierto en el frente de las vacaciones. Pero, \u00bfa d\u00f3nde recurres cuando intentas examinar a tu proveedor de atenci\u00f3n m\u00e9dica?<\/p>\n

El a\u00f1o pasado, presentamos el cuadro de mando TexPTS, que hace precisamente eso. Y a medida que comenzamos un nuevo a\u00f1o escolar, es hora de lanzar una versi\u00f3n actualizada.<\/p>\n

Si es la primera vez que ve esto, aqu\u00ed hay un resumen r\u00e1pido:<\/p>\n

En TexPTS, nos enfocamos en tres cosas para garantizar que cada paciente que llame a nuestro tel\u00e9fono, chatee con nosotros en l\u00ednea o cruce nuestra puerta reciba la mejor atenci\u00f3n: empat\u00eda y compasi\u00f3n, excelencia cl\u00ednica y servicio al cliente.<\/p>\n

\u00bfC\u00f3mo nos \u201cpuntuamos\u201d en estas cosas? En los casos en que podemos compararnos con la comunidad de fisioterapia, lo hemos hecho. En otros casos, donde no existen datos de la industria, los puntos de referencia provienen de los datos de servicio al cliente universalmente aceptados o de los objetivos (\u00a1extremadamente altos!) que nos hemos fijado.<\/p>\n

Al final del d\u00eda, realmente nos preocupamos por usted. Sabemos que tiene la opci\u00f3n de elegir ad\u00f3nde va, as\u00ed que cuando elija TexPTS, queremos que sepa que todos los miembros de nuestro equipo lo tratar\u00e1n con el mayor respeto y compasi\u00f3n y que la atenci\u00f3n que recibir\u00e1 es proporcionado por alguien excepcionalmente calificado para tratarlo. Queremos que nos ames tanto que corras la voz entre familiares, amigos y tal vez incluso extra\u00f1os, porque sabes que los est\u00e1s poniendo en buenas manos.<\/p>\n

Sin m\u00e1s demora, consulte nuestro cuadro de mando a continuaci\u00f3n. \u00bfQuiere hablar con nosotros sobre la investigaci\u00f3n detr\u00e1s de esto, c\u00f3mo recopilamos los resultados o darnos su opini\u00f3n? Ll\u00e1manos o chatea con nosotros. \u00a1Nos encantar\u00eda saber de usted! \u00bfQuieres agendar una cita con nosotros? Hacer clic\u00a0aqu\u00ed<\/a>.<\/p>\n

 <\/p>\n

\"\"<\/p>\n

Explicaciones\u00a0<\/strong><\/span><\/h2>\n

Cambio de estado funcional <\/strong><\/p>\n

Los pacientes completan una evaluaci\u00f3n validada en su primera y \u00faltima visita para realizar un seguimiento de su mejora funcional. Luego, la cantidad de cambio se compara con las predicciones nacionales ajustadas al riesgo, lo que proporciona una medida de la eficacia del tratamiento. La puntuaci\u00f3n bruta indica puntos de cambio de estado funcional. El cambio pronosticado se basa en 10 variables que incluyen: tipo de atenci\u00f3n, deterioro, gravedad al momento de la admisi\u00f3n, edad, agudeza, n\u00famero de cirug\u00edas, fuente de pago, g\u00e9nero, otros problemas de salud y nivel de miedo al momento de la admisi\u00f3n.<\/p>\n

TexPTS utiliza Focus on Therapeutic Outcomes (FOTO), una base de datos nacional de m\u00e1s de 6 millones de casos de fisioterapia que cuenta con el respaldo del National Quality Forum (NQF) como datos comparativos "mejores en su clase" y confiables para los encargados de formular pol\u00edticas, investigadores, proveedores y consumidores para mejorar la calidad general de la atenci\u00f3n m\u00e9dica.<\/p>\n

 <\/p>\n

Puntuaci\u00f3n neta del promotor <\/strong><\/p>\n

Net Promoter Score (NPS) es una m\u00e9trica sencilla que responsabiliza a las empresas y los empleados por la forma en que tratan a los clientes, manteni\u00e9ndolos en contacto m\u00e1s cercano con sus clientes. A los clientes se les pregunta "\u00bfQu\u00e9 tan probable es que recomiendes esta empresa a otros en una escala de 0 a 10?" Luego, las respuestas se clasifican en tres grupos: promotores, pasivos y detractores. El porcentaje de Promotores, menos el porcentaje de Detractores, es igual al NPS. Para brindar perspectiva, Discover mantiene un NPS de 59%, JetBlue 68% y State Farm 47%, y se consideran los mejores.<\/p>\n

llamado a cuidar <\/strong><\/p>\n

Called To Care asegura que el personal de TexPTS fomente una atm\u00f3sfera de compasi\u00f3n, empat\u00eda y servicio. El programa utiliza una medida CARE validada para realizar un seguimiento del progreso y comparar los resultados con una base de datos de otros proveedores de atenci\u00f3n m\u00e9dica. TexPTS obtiene puntajes consistentemente en el percentil 95 cuando se trata de escuchar y comunicarse. La puntuaci\u00f3n de referencia se basa en las contribuciones de 8585 proveedores de CARE de www.caremeasure.org.<\/p>\n

 <\/p>", "protected": false }, "excerpt": { "rendered": "

Ya sea que est\u00e9 buscando un proveedor de atenci\u00f3n m\u00e9dica, un hotel para vacacionar o un nuevo lugar para ir a cenar, querr\u00e1 saber que est\u00e1 [\u2026]<\/p>", "protected": false }, "author": 1, "featured_media": 1875, "comment_status": "closed", "ping_status": "closed", "sticky": false, "template": "", "format": "standard", "meta": { "_acf_changed": false, "_jetpack_memberships_contains_paid_content": false, "footnotes": "" }, "categories": [ 41 ], "tags": [], "class_list": [ "post-1874", "post", "type-post", "status-publish", "format-standard", "has-post-thumbnail", "hentry", "category-real-people-seeing-real-results" ], "acf": [], "yoast_head": "\nPut Us To The Test | Texas Physical Therapy Specialists<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/texpts.com\/es\/blog\/put-us-to-the-test\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" 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